Normally, you can contact some company via e-mail - you send a message, and you get a reply. This works good, but when there is more customers - support staff may be confused.
To provide better support, we use Support Tickets - you describe the
problem on our website, and send the form so there is created a ticket
with an unique ID. You'll be notified by email everytime your ticket has
changed - example when our support staff reply.
As long as your issue is resolved, your ticket will be open - and because all conversation's messages will be in the same place.
any query regarding any Filters or services please contact us at the
following touch points. Our representatives will be delighted to get
back to you within a minimum time frame.